E.A. Sween Company

Providing food for people on the go since 1955

10-2-19 Recall Updates

Wholesale & Retail Customer FAQ

What should I do with affected product found on my shelves or in inventory?

Affected products received prior to 10/8/19 should be removed and destroyed.

  • Please provide proof of destruction when submitting for reimbursement to E.A. Sween Company.
  • Please create a letter including the following: Quantity; Who destroyed; When destroyed; How destroyed; photos of destroyed product.
  • Small quantities of product – open the packages to deface product, spray with bleach and throw away.
  • Large quantities – crush with compactor to deface product, spray with bleach and throw away.
  • Pallet quantities – engage a waste hauler to pick it up and provide a certificate of destruction. Someone should follow waste hauler to the dump site to ensure destruction.

If you are a Retailer/Store that pulls from a Wholesaler, please follow their recall instructions and submit proof of destruction to them.

Will I be reimbursed for product I remove and destroy?

Yes. You need to provide proof of destruction. You should create a letter including the following: Quantity; Who destroyed; When destroyed; How destroyed; photos of destroyed product.

When can I order new product and is it safe?

You can place an order for new product right away. E.A. Sween Company is actively replenishing product. Anything received after 10/8/19 is safe. All of our items not affected by the recall will continue to be supplied.

Consumer FAQ

What do I do if think I have an affected product?

Return it to where you purchased it for a full refund or replacement item.

What do I do if I purchased the item and ate it?

Please call our Consumer Hotline, Monday through Friday from 8:00 a.m. to 4:00 p.m. CST at 1-800-328-8184 and select #5

What do I do if I think I may be sick?

Please consult with your medical provider.

Recent Updates

  • Update 10/2/19: E.A. Sween Company has posted its recall announcement with PR Newswire; USDA; FDA.

Corporate Office

1.866.787.8862
Monday to Friday
7:30 a.m. to 4:30 p.m. Central Time

Customer Service

1.800.328.8184
Monday to Friday
8:00 a.m. to 4:00 p.m. Central Time

For more information, contact us using the form below.

To submit a refund request, please complete this form and submit proof of destruction documents by uploading documents in the space provided.

If you are a Retailer who pulls product from a Wholesaler, please follow their recall instructions and submit a refund request to them.

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E.A. Sween logo

16101 West 78th Street
Eden Prairie, MN 55344
1.800.328.8184